Reference

How 11winner Handles Your Personal Data

This Privacy Policy explains exactly what personal data we collect when you open an account, how we use it, and the controls you hold over it.

Data You ControlSecure Account StorageUPI & Paytm CoveredClear Retention Rules

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What This Policy Covers and Where It Applies

11winner Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

11winner collects personal data including your name, contact details, and payment identifiers — such as your UPI handle, Paytm mobile number or PhonePe-linked account — solely to operate your account, process deposits and withdrawals, and verify identity where required. We do not sell your data to

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third parties for marketing purposes. Access to this platform and the applicability of this policy depend on local law; it applies in regions where use of 11winner is permitted under applicable legislation. Data submitted through the registration form is processed in accordance with the standards set
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out below and stored on servers with industry-standard encryption. Players in Chennai and across India have the same data rights regardless of which local payment rail they use.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Email Our Data Team

Send your data access, correction or deletion request directly to our privacy inbox. We aim to respond within 72 hours and confirm receipt of every request with a reference number for your records.

Live Chat Support

Open the chat window inside your account dashboard and type 'privacy request' to be routed to a specialist. Available daily during extended hours to handle queries about stored data or cookie preferences.

Account Settings Panel

Many data controls — including marketing preference opt-outs and session cookie management — are available directly inside your account settings without needing to contact us at all.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our data practices are built around giving you clear visibility into what is held, why it is held, and how long we keep it.

Encrypted Account Storage

All account credentials and payment identifiers — including UPI handles and Paytm-linked numbers — are stored with AES-256 encryption. Access is restricted to authorised internal systems only and is logged for audit.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time through the preference panel in your account settings.

Payment Data Handling

Payment method details submitted during deposits — whether UPI, Paytm or PhonePe — are used only to process the transaction. We do not store full card or wallet credentials beyond what is needed to complete the payment.

Data Retention Schedule

Account data is held for as long as your account remains active, plus the period required by applicable law after closure. You may request early deletion of non-mandatory data fields at any time via email.

Third-Party Data Sharing

We share data only with processors that help us operate the platform — payment gateways, identity verification services and fraud-prevention tools. Each processor is bound by data-handling agreements aligned with this policy.

Your Right to Access and Correct

You may request a copy of the personal data we hold on your account, ask us to correct inaccuracies, or raise a concern via the privacy contact paths above. We aim to resolve correction requests within seven working days.

Common Questions About Your Privacy Rights

If something in this policy is unclear, the answers below address the questions we hear most often from account holders in India. For anything not covered here, reach us via the contact paths above.

We collect your name, email address, mobile number and, where required, identity document details. Payment identifiers such as your UPI handle or Paytm number are recorded when you make a deposit or withdrawal.

Payment identifiers are encrypted and stored only for as long as needed to process the transaction and meet any statutory record-keeping obligation. We do not store complete wallet credentials or share them with unrelated third parties.

Yes. Email our privacy team or raise a request through live chat with the subject 'data access request'. We will compile and send your data summary within the timeframe required by applicable law in your region.

Contact us via email or the account settings panel. We will delete non-mandatory data promptly; some records must be retained for the period required by law and cannot be erased before that period expires.

We use session and analytics cookies. Session cookies are necessary for account functionality. Analytics cookies can be withdrawn at any time through the cookie preference panel inside your account settings page.

Only with processors directly needed to run the platform — payment gateways, fraud-detection services and identity checks. These processors cannot use your data for their own purposes and are contractually bound to this policy's standards.

Reach our data team directly by email with the subject 'Privacy Concern'. We log every complaint, confirm receipt within 24 hours, and aim to resolve it within seven working days while keeping you updated at each step.

How 11winner Handles Your Personal Data

How to Reach Us About Your Data

Email Our Data Team

Live Chat Support

Account Settings Panel

Six Ways We Protect and Manage Your Data

Encrypted Account Storage

Cookie Transparency

Payment Data Handling

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access and Correct

Common Questions About Your Privacy Rights

01 What personal data does 11winner collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of the data 11winner holds on me?

04 How do I ask 11winner to delete my personal data?

05 Does 11winner use cookies, and can I control them?

06 Does 11winner share my data with third parties?

07 Who do I contact if I believe my privacy rights have been breached?

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